We’ve got good news for you! If your seller account is dormant, deactivated, or your selling privileges have been suspended, it’s time to get your selling account reinstated! Before we talk about the five steps to help you reactivate your suspended seller account, you’ll need to know what has been happening to your account during this time. You’ll also (hopefully) know the root causes of the suspension. Check all notifications about the suspension, including the date the first suspension notice was sent. During that time:
- Listings may have been removed
- Funds may have been placed on hold
- Orders may still have been sent out
- You still will be receiving messages from your customers
Now what? Five steps to reactivate your suspended amazon seller account!
It may take time, it may be frustrating, but it can be done.
If you’re reading this, and you don’t know why your account was suspended, go back and read our previous blogs to help you understand the reasons, and how you can write a Plan of Action to help get your account reinstated.
- Log in to your Amazon Seller Central account and click on the Performance.
- Once you find the option for Account Health. Once you click on this link, click on Reactivate Account.
- In some cases, you’ll need to locate the Suspension Notice and click on Appeal.
- Write a Plan of Action that thoroughly includes the Root Causes, Immediate Action Steps You’ve Taken, Further Prevenative Measures. (make user it’s specific, concise and that you really understand the source of your suspension!)
- You can now submit your Plan of Action!!
Craft Your Appeal
If you want your appeal application to stand out, make sure you are taking responsibility for the deactivation or suspension. Show Amazon you genuinely want to be a successful seller on their platform. You’ve learned from your mistakes and they won’t be repeated.
Don’t be on the defensive, don’t be emotional. State your causes and make sure that your plan of action is clear and to the point – always keep a professional tone too.
We can understand how It can be quite disheartening when your Amazon seller account is deactivated or suspended. We know that you’re ready to get back to business. Take a deep breath, focus, and get prepared because you’ll need to roll up your sleeves to get your account back. If you need help, reach out – we are the reinstatement experts!